SYBSC(HS)- COMMUNICATION SKILLS - I Question Paper (2019 Pattern)

SYBSC(HS)- COMMUNICATION SKILLS - I Question Paper (2019 Pattern) 

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S.Y. B.Sc. (Hospitality Studies) HS 308 : COMMUNICATION SKILLS- I (2019 Pattern) (Semester - III) Question Bank

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S.Y. B.Sc. (Hospitality Studies) HS 308 : COMMUNICATION SKILLS- I (2019 Pattern) (Semester - III) Question Paper

 

Time :2 Hours] [Max. Marks : 35

Instructions to the candidates:

1) Q.1 is compulsory.

2) Solve any 3 questions from Q.2 to Q.5

Q1) Define the following terms (Any 5) [5]

a) Non verbal communication.

b) Vertical communication.

c) Language barrier.

d) Minutes of meeting.

e) Travelogue.

f) Log book.

g) Notice.

Q2) 

a) Discuss barrier of communication related to biological and cultural barriers. [5]

b) Define communication. Give the features of communication. [5]

Q3) 

a) Define interpersonal communication. Give any two points of difference

between: [5]

i) Vertical vs Horizontal communication.

ii) Inter vs Intra communication.

b) Give any five points related to email etiquettes [5]

Q4) 

a) Define listening. Explain any two types of listening with example. [5]

b) You want to book a hotel room for your friend, who is arriving to Pune

on 7th January, 2023. Write a letter of inquiry to a hotel, asking details

about type of room and hotel facilities. [5]

Q5) Write short notes on (Any two) [10]

a) Advantages & disadvantages of written communication.

b) Body language.

c) Essential qualities of good speaker.

d) Use of standard hotel phrases.

COMMUNICATION SKILLS- I (2019 Pattern) Question Paper University | COMMUNICATION SKILLS- I (2019 Pattern) Question Bank

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