FYBSC(HS) FRONT OFFICE OPERATIONS - II Question Paper (2019 Pattern) (Semester - II)

FYBSC(HS) FRONT OFFICE OPERATIONS - II Question Paper (2019 Pattern) (Semester - II) 

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F.Y. B.Sc (Hospitality Studies) FRONT OFFICE OPERATIONS - II (2019 Pattern) (Semester - II) (HS-204) Question Bank

FYBSC(HS) FRONT OFFICE OPERATIONS - II Question Paper (2019 Pattern) (Semester - II)

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F.Y. B.Sc (Hospitality Studies) FRONT OFFICE OPERATIONS - II (2019 Pattern) (Semester - II) (HS-204) Question Paper

FYBSC(HS) FRONT OFFICE OPERATIONS - II Question Paper (2019 Pattern) (Semester - II) FYBSC(HS) FRONT OFFICE OPERATIONS - II Question Paper (2019 Pattern) (Semester - II)

Q1) Explain the following terms (Any 10) [10]
a) VIP
b) Lanai
c) CRS
d) No show
e) Scanty baggage
f) C Form
g) BTC
h) Rooming
i) Registration Card
j) Guarenteed reservation
k) Sleep out
l) Black list

Q2) 

a) Explain in detail the prearrival procedure for a foreigner guest. [6]
b) Write down the process of issuing safe locker to guest. [6]

Q3) 

a) Describe the room change procedure in detail. [6]
b) What is the process of handling express checkout? [6]

Q4) 

a) Mention the tasks performed by bell desk during checkout. [6]
b) How does a rooming process carried out by FO staff? [6]

Q5)

 a) What are the precautions to be taken by FO staff. While handling credit
card payment? [6]
b) Explain the process of group registration at hotel. [6]

Q6) 

a) How the reservation of a black listed guest handled? [6]
b) Write the process of taking wake up call. [6]

Q7)

 a) Explain any 03 methods of payment in detail. [6]
b) What is the process of Advance payment for : [6]
i) Scanty baggage
ii) Walk in

FRONT OFFICE OPERATIONS - II (2019 Pattern) Question Paper University | FRONT OFFICE OPERATIONS - II (2019 Pattern) Question Bank

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  • F.Y. B.Sc (Hospitality Studies) FRONT OFFICE OPERATIONS - II (2019 Pattern) (Semester - II) (HS-204) Question Paper
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